FAQ – Frequently Asked Questions

Top questions asked by UCD customers:

Do you have minimum order requirements?
How do you handle damaged products?
How long has your company been fabricating acrylic displays?
How many full time employees do you have? Do you use temps and how many at peak periods?
What are your design capabilities?
What has been your biggest challenge in plastics fabrication?
What is your standard turn time?
What special services do you offer?
What will happen if my order is damaged during delivery?

Questions Answered

Q: Do you have minimum order requirements?
A: We specialize in mass production but we do have a custom team in place for prototypes small runs and custom orders.

Q: How do you handle damaged products?
A: Damage must be noted at time of delivery of product. Upon “notice of exception” UCD files claim against appropriate carrier. UCD immediately reships damaged product at its own expense.

Q: How long has your company been fabricating acrylic displays?
A: Universal Custom Display has been fabricating acrylic displays for 19+ years. Dan Hayes, President and Don Almeida Vice President of Acrylic Production worked together from 1986 through 1999 in the production of millions of dollars worth of finished fabricated acrylic displays. In 1999 they along with Jeanne Hayes Vice President Sales founded Universal Custom Display. These three individuals bring to the table over 75 years of combined experience in the POP Display and Store Fixture industry.

Q: How many full time employees do you have? Do you use temps and how many at peak periods?
A: Currently UCD employs 175 full-time employees. Typically, temps are used in large production work in order to meet a deadline and is an option that would do considered. Philosophically we would rather pay our full-time employees overtime than bring in an untrained and possibly undisciplined work force.

Q: What are your design capabilities?
A: We staff full time Design employees with up to date skills in CAD software like Solidworks, SketchUp, AutoCAD, and Microvellum.  Also available are prototype service, 2D and 3D design modeling, and computer-aided drawings and renderings.

Q: What has been your biggest challenge in plastics fabrication?
A: Volatile fluctuations in the costs of materials specifically as they pertain to resin commodity pricing which affects directly the cost of acrylic sheet. When pricing job-shop projects that are based on real time costs of materials this is not a problem; however in dealing with long-term contracted scenarios it can be challenging. By locking in a partnership with suppliers these fluctuations can be eliminated by taking advantage of very large buying power and high volume usage which allows for longer term contracted costs of acrylic sheet to the end user fabricator. This in general leads to lower costs more consistent over time.

Q: What is your standard turn time?
A: Standard turn time is days to weeks for prototypes; 3-6 weeks domestic production; 8-12 weeks import.

Q: What special services do you offer?
A: Special services include rapid turn-around on emergency orders, drop-shipments, prototyping, kitting and inventorying customer peripheral products.

Q: What will happen if my order is damaged during delivery?
A: Universal Custom Display guarantees 100% of it workmanship and delivery process. We work with each situation on an individual basis until our customer is completely satisfied.